Processing of personal data
We consider ensuring the right to personal data protection as an important commitment of LoQuiz, therefore we will dedicate all necessary resources and efforts to process your data in accordance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or " GDPR ”), as well as with any other legislation applicable on the Romanian territory.
As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us about products and services. through our website.
Who we are and how you can contact us
"LoQuiz" is a trademark of SC SMART HUNT SRL, a legal entity of Romanian nationality, having its registered office in Ilfov, Otopeni City, 38Cimpului Street No. 38, unique fiscal registration code 43688460 (hereinafter "LoQuiz" or "we" ). For the purposes of data protection legislation, we are an operator when we process your personal data.
As we are always open to find out your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact us at the e-mail address firstname.lastname@example.org
What categories of personal data do we process
In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:
When you place an order for a game, you provide us with information such as: the desired product, name and surname, e-mail address, billing details, payment method, phone number, bank card details, etc.
Bank card payment: card data is taken over and processed directly by the Stripe payment processor, with processing taking place in the United States of America - Stripe being an American financial services and software company based in San Francisco, California. The card data is stored only as necessary for processing the payment, following that a payment register containing the date and time of the transaction, the amount, the last 4 digits of the card, its expiration date, and the status of anti-fraud checks are maintained. None of the data is personal. LoQuiz, in its systems, only processes the data obtained from this register, which will be automatically deleted 10 years from the date of the transaction. No rights regarding the data in this category are affected by the legislation in force. The entire online transaction is processed in secure pages.
We may also collect and further process certain information about your behavior while visiting our website in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more details. in this sense by consulting the section regarding the purposes of processing below.
On our website we may store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data, included by the General Regulation on data protection in special categories of personal data. We also do not want to collect or process data from minors under the age of 16.
What are the purposes and grounds of processing
We will use your personal data for the following purposes:
To provide LoQuiz services for your benefit.
This general purpose may include, as appropriate, the following:
Order processing, including receipt, validation, electronic sending and invoicing;
Solving cancellations or problems of any kind related to an order, goods or services purchased;
Reimbursement of the value of the products according to the legal provisions;
Providing support services, including providing answers to your questions about your orders or LoQuiz goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between LoQuiz and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.
To improve our services
We base these activities on our legitimate interest in conducting business, always taking care that your fundamental rights and freedoms are not affected.
We want to keep you informed about the best offers for the products / services that interest you. In this sense, we can send you any type of message containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information on products added in the section " My Account / Cart ”, and we can display personalized recommendations on the website.
In order to provide you with information of interest to you, we may use certain data about your buyer behavior (eg products viewed / purchased) to create a profile for you. We always make sure that these processing is carried out in compliance with your rights and freedoms and that the decisions taken based on them have no legal effect on you and do not affect you in a similar way to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
- Accessing the unsubscribe link displayed in the messages you receive from us; or through
- Contacting LoQuiz using the contact details described above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.
As long as we keep your personal data
You can request the deletion of certain information from us at any time and we will comply with these requests, subject to the retention of certain information, including after closing the account, in situations where applicable law or our legitimate interests so require.
To whom we transmit your personal data
As the case may be, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
- payment / banking service providers;
- marketing / telemarketing service providers;
- IT service providers;
- other companies with which we can develop joint programs for offering our goods and services on the market.
What rights do you have?
The General Data Protection Regulation will recognize a number of rights in relation to your personal data. You may request access to your data, the correction of any errors in our files and / or you may object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
We remind you that you can contact us at any time at email@example.com for any questions you have about your data.